Refund Policy for Kleem Organics
At Kleem Organics, we strive to provide high-quality skin care products that you will love. However, we understand that sometimes issues may arise. Our refund policy is designed to address instances where products are received damaged or defective.
Eligibility for Refunds:
- Damaged or Defective Items: Refunds or replacements are only issued for products that are received damaged or defective.
- Refund Request Timeframe: You must contact us within 30 days from receiving your order to initiate a refund claim, unless you have extended the product guarantee.
- Product Evidences: To be eligible for a refund or replacement, evidences of damage or defectiveness must be provided within 30 calendar days from the date you received it.
Non-Refundable Situations:
- Shipping Fees and Taxes: We do not offer refunds for shipping fees and taxes.
- Orders Placed in Error: Refunds are not provided for orders placed in error.
- Change of Mind: We do not offer refunds if you no longer want the product.
- Subscription Charges: Refunds are not available for charges related to subscriptions.
- Personal Preferences: We do not offer refunds based on personal preferences such as scent, consistency, or any other subjective opinions.
Any other situation not mentioned within this policy will be treated individually and any decision will be taken at Kleem Organics’ discretion.
By making a purchase with Kleem Organics, you agree to this refund policy. If you have any questions or need further assistance, please contact our customer service team at customersupport@kleemorganics.com.
Thank you for choosing Kleem Organics for your skin care needs.