Shipping fees, duties, and taxes are non-refundable.
Real People Behind Every Request
If something is not right with your order or product experience, you can contact us within 30 days from delivery and we will review your request with care.
Every request is personally reviewed by our skincare expert customer care team who may also guide you on how to use the product correctly. Sometimes, a small change in how often you apply it, how you combine it with other products, or when you use it can make a real difference.
Our goal is always to help you get the best possible experience from your skincare routine before deciding on the fairest solution.
Email us at:
customersupport@kleemorganics.com
- Your order number
- An explanation of the issue
- Photos or videos, when relevant
Requests must be submitted within 30 days from delivery.
Requests submitted after 30 days may not be eligible for review, as we may no longer be able to properly verify the order, delivery condition, or product status.
Fair Use of the Guarantee
This guarantee is created to protect real customers and offer a fair, human solution when something genuinely goes wrong.
It is not intended for cases of change of mind, orders placed by mistake, personal preferences such as scent or texture, subscription charges already processed, or products that have been fully or almost fully used without a valid issue.
Kleem Organics reserves the right to decline requests that appear excessive, dishonest, abusive, or inconsistent with fair use.
Our Promise
We believe customer care should feel human, honest, and personal because behind every order, there is a real person trusting us with their skin.
If you ever need support, our team is here to listen and help find the fairest solution possible.
